Network / Datacenter

Today's competitive marketplace requires that your business or personal web site use the most efficient and reliable web hosting services available.

As a TotalChoice Web Hosting customer, you will enjoy the benefits of a reliable and state-of-the-art data center focused on providing you the uptime and integrity you not only deserve but have come to expect in todays ever evolving Internet landscape.

We maintain our own data center presence located in a natural disaster free area in Oakland Country, Troy, Michigan USA. TotalChoice utilizes only quality server-grade hardware that is 100% owned and debt free.

Features of TCH Data Center

  • Located in a natural disaster free area.
  • State of the art Cisco Routers and Switches.
  • Multiple diverse entry fiber connections to major reliable carriers such as Level 3, XO Communications, Global Crossing, Comcast and Cogent.
  • Solid network uptime! Well over 99.9% as shown by 3rd party monitoring.
  • 24 hour a day hardware and network technicians on site.
  • Direct IP Allocations from ARIN.
  • Nine 20-ton Liebert HVAC units with a glycol heat exchange system. Temperature maintained at 72°F and 40% humidity for maximum server reliability.
  • Redundant power backup through a Liebert 600T series online, double-conversion UPS unit. Distribution managed through multiple PDUs and sub feeds with Automatic transfer system over 3000 amp 277/480Y Asco automatic transfer switch & bypass isolation.
  • Kohler 610kW Diesel generator with 5 day fuel supply and established refueling contracts from multiple suppliers.
  • A Pre-Action Dry Pipe fire suppression system protects against fire. The design couples advanced fire detection sensors with a dry pipe sprinkler system providing security from false discharges without sacrificing safety.
  • Security aware Data Center with key card access limited to only active employees and unauthorized access attempts sound alarms with police responce.
  • We have deployed interior and exterior CCTV and DVR off-site recorded Surveillance system. Multiple access controlled areas allow us to control who accesses our equipment along with digital records of all entry and exit times for correlation to surveillance data.

24 Hour Monitoring - "Project Hawk-Eye"

TotalChoice understands and appreciates the importance of reliable, fast and secure web hosting.

TotalChoice maintains its own operations center to provide an additional layer of monitoring, support and services.The TotalChoice Web Hosting Operations Center is located in Troy, Michigan and is staffed twenty-four hours per day, seven days a week.

The TotalChoice Web Hosting Operations Center provides round-the-clock monitoring of all hardware, including routers, switches, UPS systems, and servers at all four of the data centers. In brief, this comprises:

  • Monitoring of all critical services/ports, including FTP, SSH, HTTP, HTTPS, CPANEL, STMP, POP3 and IMAP.
  • Routine network monitoring of the local area network, Internet connectivity (all routers, switches, and wiring), and the Internet backbone via MRTG and our custom tailored software.
  • Close and constant communication with our upstream providers and data center staff to ensure that our customers receive the best service possible.
  • An instant paging system to alert our staff to a failure on any monitoring service. This is supplemented by audible alarms and LAN messages.

This monitoring system is known as "Project Hawk-Eye™"