QUOTE(TCH-Thomas @ Oct 25 2006, 04:07 PM)

allyronco,
I have answered your post about this
here.

To summarize what I say there is that you will need to submit a ticket to the help desk about this.
Yes I saw your reply, thank you Thomas. However, the thread you sent me to was the exact one I started with, additionally it was closed. I did submit a ticket and am waiting for a reply. In the meantime, I was hoping that I might be able to find someone else with similar problems and hopefully a solution here.