[thrillcats]

Someone else set up my website at www.autismfair.com. I only know basic computer stuff and not scripting or html.

My problem is I can't long onto my ecommerce acct. for the store on our website. I haven't done it in 6 months or so and can't remember the password.
There is no way to get the password from the log in page. Usually they have "forget your password" and they mail it to you (or a temp one). This is driving me crazy. I looked at the support page for ecommerce and all they have is "look at the php" or something- but I have no idea what that is or how to do it.

Does anyone have any ideas or experience with this. Thankfully I have the username (got that by resetting the password on the forum). Their "support" is only for 6 months- so they won't help me now. I think this whole thing is crazy and I'm REALLY appreciating TCH now Not that I ever didn't.

thanks in advance for any help. You would be helping me and children with autism and their families!

Christine/Thrillcats

[TCH-Bruce]

You can use File Manager in cPanel to browse your folders looking for the config file for you site. Then edit that file to see the password. Don't make any changes while editing but it's the only way to see the contents.

[thrillcats]

TCH-Bruce, on Mar 18 2007, 10:44 AM, said:

You can use File Manager in cPanel to browse your folders looking for the config file for you site. Then edit that file to see the password. Don't make any changes while editing but it's the only way to see the contents.

Ok- I found the password to get into the control panel. Now i'm there looking at the files and i'm not sure what to look for. Does the file say "password" or "config"?

thanks- Christine

[TCH-Bruce]

I have no idea, I've never used the package but most would name the file "config" or something with the word config in it and not password.

When you do find the file it will give you the password for the user that has access to the database. That will still not allow you to log into the administration panel but with that you can access the file with phpAdmin and change the log in password. Please be sure to backup the file before making any changes.

[thrillcats]

I have no idea what i am doing. How could getting a password be so complicated?
I'm not changing anything- just looking at the files.

Christine

[thrillcats]

sbin_ifconfig_-a

I found a document with this title- but it doesn't have any password on it.

thanks for your help- btw

Christine

[TCH-Bruce]

Please open a ticket with the help desk. Maybe they can look for you.

Most people either write down passwords or use a program like AnyPassword to store passwords in a file on their computer or USB flash drive.

[thrillcats]

I got some help from someone on the board and got my password!
I'm so grateful there is a place to go when I have problems.

TCH rocks!

Christine