TotalChoice Hosting FAQs

Listed below are some of the most Frequently Asked Questions by our TotalChoice Hosting customers and users. We'll update these on a regular basis.

If you don't find your answer here, be sure to try searching this web site, or post a question to our user discussion forum, or submit a help ticket, or visit our TCH Family Forums!

How long does it take for TotalChoice Hosting to process my application and set up my account?

99% of new accounts are activated within 10-15 minutes. Once your account is activated you will receive an email from our Order Processing Team that contains log in information for your Site and control panel for your new TotalChoice Hosting account.

Who do I contact in case of a billing problem?

In the event of a billing problem please contact our Billing Department.

How do I cancel my account?

If you wish to cancel your TotalChoice Hosting account, please open a support ticket with the billing department here: TotalChoice Hosting Cancellation Request.

What control panel is offered with your hosting packages?

All sites come equipped with cPanel.

How do I access my CPanel website control panel?

Navigate to https://www.yoursite.com/cpanel and replace "yoursite.com" with your domain name.

Can I select my own user account name?

Your main account user name is automatically generated and cannot be changed. Please click here to read our account name policy.

Can I use a .cc domain name with my TotalChoice Hosting Account?

Yes, we support all the standard domain name suffixes!

I have been notified that my account has been set up but my site is still not active.

If you have received a notification e-mail and it's been over 48 hours, it means either that you did not point your domain name to the right DNS servers, or that your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the Internet works; there is no way we can speed up the process.

I have NOT been notified that my account has been set up and its been over 24 hours.

This could be caused by a provisioning error. If you have not received any e-mails from us with a few hours of ordering please contact our Billing Department.

What DNS should my domain name point to?

TotalChoice Hosting uses several sets of DNS servers. Please refer to your welcome e-mail for details. If your still unsure, please contact our support team.

Can I get a dedicated IP?

We follow ARIN guidelines. The only sites that will be sold dedicated IPs are -

- Reseller accounts that use Private Name Servers
- SSL Sites
- Dedicated Email
- Anon FTP Sites (Dedicated Servers Only)

What type of hardware will my Web Hosting Account be hosted on?

TotalChoice Hosting only uses server grade hardware featuring Intel and AMD processors, RAID Storage Containers , and multiple gigabyte of RAM.

Bandwidth Connection lines:

Multiple Tier 1 Bandwidth providers including Level 3, Comcast, XO Communications and AT&T. Click here to read more about our data centers and colocation plans.

What about Web Hosting reseller accounts?

We provide four reseller packages - so there should be one to fit your needs! Both the Standard and Deluxe Reseller plans allow you to use customized DNS nameserver names.

Does e-mail or FTP count against my bandwidth limit?

Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth.

What happens if I exceed my allocated bandwidth?

You will receive an automatic e-mail message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to contact us and purchase more bandwidth. Once you have exceeded your limit, your account is suspended for the rest of the current month.

Do you support mySQL?

Yes. All of our servers support MySQL.

How can I edit a mySQL database table without creating an application?

Cpanel allows you to use phpMyAdmin to edit mySQL tables through the use of SQL query language.

Do you support CGI/Perl scripts?

Yes, every site comes with its own CGI-BIN to allow you to run your own perl scripts.

What path name should I use for CGI/PERL scripts?

You may use either #!/usr/bin/perl -or- #!/usr/local/bin/perl Both will work!

How do I access webmail for my server?

All sites are equipped with web based e-mail. This is all explained in your sign up letter.

How do I enable SSI in my HTML pages?

To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML

Will you place any ads on my site?

Not at all. TotalChoice does not place any advertisement on your site whatsoever. No banners, no annoying pop-ups, nothing.

Will I be able to send and receive e-mail through my Hosting Account?

Yes! You will be able to send and receive e-mail through our servers. In technical terms, we provide both POP3 and SMTP capabilities.

Does TCH offer SSH or JailShell?

Effective 10/16/2003 TCH will no longer offer any form of SSH to our clients, including JailShell. As of now, if a client already has shell access they will be allowed the continued use of it. A decision on this is forthcoming. If I decide to remove ssh from all users any fees that were paid will be refunded to the end user.

For more FAQs

... be sure to check out the following segments of our family forum:
- Pre-Sales Questions
- F.A.Q. and How-To's

Talk with us live about your problems!


Having a web hosting problem and need an answer now? Our web hosting support team is ready to answer your toughest account questions 24/7. Feel free to reach us if you are having a problem or just have a question or two about our services. We are here to help!